Last updated: May 21, 2026
Welcome to southbound-plumbing.com. These Terms of Use (“Terms”) are an agreement between you and Southbound Plumbing (“Southbound,” “we,” “us,” or “our”) that governs your use of our website and any services you request through it. By using our site, requesting an estimate, or contacting us through any form or phone number on the site, you agree to these Terms. If you do not agree, please do not use the site.
If you have questions about these Terms, contact us at info@southbound-plumbing.com.
Who We Are
Southbound Plumbing is a locally owned plumbing company serving the greater Huntsville, Alabama area, including Hampton Cove, Owens Cross Roads, Big Cove, and surrounding communities. All plumbing work is performed or directly supervised by an Alabama-licensed master plumber (license number MP4724).
Using the Website
You agree to use our website only for lawful purposes and only in ways that do not infringe the rights of, restrict, or inhibit anyone else’s use of the site. You agree not to:
- Use the site in any way that violates federal, state, or local law
- Attempt to gain unauthorized access to any part of the site, our servers, or any connected systems
- Introduce viruses, malware, or other harmful code
- Use automated systems (bots, scrapers, crawlers) to extract data from the site without our written permission
- Submit false, misleading, or fraudulent information through any form on the site
- Impersonate any person or entity, including another customer or a Southbound employee
- Interfere with the normal operation of the site or attempt to overload our systems
We reserve the right to refuse service, block IP addresses, or take other reasonable action against anyone who violates these Terms.
Estimate Requests and Service Inquiries
When you submit an estimate request, contact form, or call us through the phone number on the site, you are asking us to contact you about plumbing services. Submitting a request does not create a contract for service. A contract is only formed when we and you both agree, in writing or verbally, to specific work at a specific price.
All estimates are free and provided in good faith based on the information you give us and what we can observe at your property. Final pricing may change if the actual scope of work differs from what was described or visible at the time of the estimate. If pricing changes mid-job, we will stop and re-quote before continuing.
Service Area and Availability
We serve the greater Huntsville metro area as listed on our Service Areas page. Listing an area on the site does not guarantee we are available at any given moment. Same-day service, response times, and emergency availability depend on current job load, staff availability, weather, and other factors outside our control. We work to meet the response times described on the site but do not guarantee them.
Phone Calls and Text Messages
Inbound and outbound calls to and from our business line may be recorded, as described in our Privacy Policy.
If you provide your phone number through a form on our site or by calling us, you agree that we may contact you by phone, voicemail, or text message about your service request, your appointment, and follow-up items related to the work we performed. Standard message and data rates may apply. You can opt out of non-essential texts at any time by replying STOP.
SMS Terms & Conditions
Southbound Plumbing uses text messaging to communicate with customers regarding service requests, appointment scheduling, appointment confirmations, technician arrival updates, service-related questions, and follow-up communication. Messages are only sent to customers who have contacted Southbound Plumbing or requested service through our website, phone, or other communication channels.
By providing your mobile phone number and consenting to receive text messages from Southbound Plumbing, you agree to receive recurring informational and service-related SMS messages from us.
Message and data rates may apply. Message frequency varies based on your interactions with our business and service needs.
You may opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS communications from Southbound Plumbing unless you opt in again.
For assistance, reply HELP to any message or contact us at info@southbound-plumbing.com or (256) ANY-CLOG.
Carriers are not liable for delayed or undelivered messages.
Consent to receive text messages is not a condition of purchase.
For information about how we collect, use, and protect your personal information, please review our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent information will not be sold or shared with third parties except as necessary to provide messaging services through our authorized service providers.
Pricing, Payment, and Warranties
Pricing shown anywhere on the site is for general informational purposes only. Actual prices are quoted in writing or verbally before any work begins. We do not publish service-by-service prices online because plumbing work varies by scope, parts, and conditions on site.
Payment terms, accepted payment methods, and any applicable warranties are described in the written estimate or invoice for your specific job. Warranty terms vary by service type and are governed by the documentation you receive at the time of service, not by anything stated on this website.
Any warranty claim must be made in writing to info@southbound-plumbing.com within the warranty period stated in your invoice. Warranties cover the specific work performed and do not cover damage caused by unrelated issues, customer misuse, or pre-existing conditions.
Intellectual Property
All content on southbound-plumbing.com, including text, graphics, logos, photos, and the Southbound Plumbing name and logo, is owned by Southbound Plumbing or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may view, download, and print pages from the site for your personal, non-commercial use only.
You may not copy, reproduce, republish, distribute, modify, or create derivative works from any content on the site without our prior written permission. Using our content on another website, in marketing materials, or in any commercial context without permission is prohibited.
If you believe content on our site infringes your copyright, contact us at info@southbound-plumbing.com with a description of the work, the location of the alleged infringement, and your contact information.
Third-Party Links
Our site may link to third-party websites for your convenience (for example, plumbing manufacturer websites, review platforms, or trade association pages). We do not control those sites and are not responsible for their content, accuracy, or privacy practices. Following a link to a third-party site is at your own risk.
Disclaimers
The website and the information on it are provided “as is” and “as available.” We make reasonable efforts to keep the content accurate and current, but we do not warrant that the information is complete, up to date, error-free, or suitable for your specific situation.
Nothing on the website is a substitute for a licensed plumber inspecting your specific issue in person. Do-it-yourself guidance, troubleshooting suggestions, or general plumbing information published on the site is for educational purposes only. If you have an active leak, sewage backup, gas smell, or other plumbing emergency, stop reading and call a licensed plumber.
To the fullest extent permitted by Alabama law, we disclaim all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to the website and its content.
Limitation of Liability
To the fullest extent permitted by Alabama law, Southbound Plumbing, its owner, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising out of or related to the website is limited to one hundred dollars ($100) or the amount you paid us for the specific service at issue, whichever is greater. This limitation does not apply to liability we are not permitted to limit under Alabama law.
This section is about the website. Liability for actual plumbing work we perform at your property is governed by the written estimate, invoice, and any applicable warranty for that specific job.
Indemnification
You agree to defend, indemnify, and hold harmless Southbound Plumbing, its owner, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorney fees) arising out of your violation of these Terms, your misuse of the site, or your violation of any law or the rights of any third party.
Governing Law
These Terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or your use of the site will be resolved in a court of competent jurisdiction located in Alabama.
Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Continuing to use the site after changes are posted means you accept the updated Terms. If a change is significant, we will make a reasonable effort to communicate it more directly.
Severability
If any part of these Terms is found to be unenforceable, the rest of the Terms will still apply.
Entire Agreement
These Terms, together with our Privacy Policy, are the entire agreement between you and Southbound Plumbing regarding your use of the website. They replace any prior agreements or understandings on this topic.
Contact Us
Questions about these Terms?
Southbound Plumbing Email: info@southbound-plumbing.com