Last updated: May 20, 2026
Southbound Plumbing (“Southbound,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you use our website at southbound-plumbing.com, how we use it, and the choices you have.
If you have questions about this policy, contact us at info@southbound-plumbing.com or (256) ANY-CLOG.
Information We Collect
Information you give us directly. When you fill out a contact form, request an estimate, or call us, we collect the information you provide. That typically includes your name, phone number, email address, service address, and a description of the plumbing issue you need help with.
Information collected automatically when you visit our website. When you visit southbound-plumbing.com, we automatically collect basic technical information like your IP address, browser type, device type, operating system, pages visited, how long you spent on each page, and how you arrived at our site (search engine, direct visit, or referral from another website).
Information collected through phone calls. Inbound and outbound calls to and from our business phone line may be recorded for quality assurance, training, and accurate job documentation. A recording notice plays at the beginning of the call. If you do not want to be recorded, please let us know at the start of the call and we will end the recording or take your information another way.
Cookies and tracking technologies. Our site uses cookies, pixels, and similar technologies to remember your preferences, understand how the site is being used, measure ad performance, and improve the visitor experience. You can disable cookies in your browser settings, though some parts of the site may not work as expected if you do.
Text Messaging (SMS) Communications
By providing your mobile phone number to Southbound Plumbing, you consent to receive text messages related to your service requests, appointments, customer support inquiries, technician arrival updates, job status updates, and other service-related communications.
Message frequency may vary depending on your interactions with us and the services requested.
Message and data rates may apply based on your mobile carrier plan.
You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you opt in again.
For assistance, reply HELP to any message or contact us at info@southbound-plumbing.com or (256) ANY-CLOG.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent information will not be sold or shared with any third parties except as necessary to provide messaging services through our authorized service providers.
We use trusted third-party communication providers to facilitate text messaging. These providers may process your phone number and message content solely for the purpose of delivering messages on our behalf and are contractually required to protect your information.
How We Use Your Information
We use the information we collect to:
- Respond to estimate requests, schedule service, and provide plumbing work at your property
- Communicate with you about your service appointment, follow-up questions, or warranty issues
- Send occasional updates about our services, promotions, or seasonal plumbing reminders (only if you have opted in)
- Improve our website, our services, and how we communicate
- Comply with legal obligations and protect our business
We do not sell your personal information. We do not rent it. We do not share it with third parties for their marketing purposes.
When We Share Information
We share information only in these limited circumstances:
Service providers we work with. We use trusted third-party services to run our business, including website hosting, email delivery, scheduling software, and payment processing. These providers only access the information they need to do their job for us and are not allowed to use it for anything else.
Legal requirements. We will share information when required by law, court order, or to protect the safety of our customers, employees, or business.
Business transfers. If Southbound Plumbing is ever sold, merged, or restructured, customer information may transfer as part of that transaction. You will be notified before any change affects your data.
Analytics and Advertising Tools We Use
We use the following third-party tools to understand site traffic, measure ad performance, and reach people who have shown interest in our services:
Google Analytics 4 (GA4). We use GA4 to understand how visitors find and use our website. GA4 collects information like pages visited, time spent on site, device type, general geographic location, and how you arrived at the site. This data is aggregated and used to improve the site. You can opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-on at tools.google.com/dlpage/gaoptout.
Google Ads and Google Ads Remarketing. We run paid search and display advertising through Google Ads. Google may place cookies on your device to track conversions (such as form submissions or phone calls from our ads) and to show you our ads on other websites you visit after leaving our site. You can opt out of personalized Google advertising by visiting adssettings.google.com.
Meta Pixel (Facebook and Instagram Ads). We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show our ads to people who have visited our website. The Meta Pixel collects data about your visit, including the pages you view and actions you take on our site, and shares it with Meta. You can manage your Meta ad preferences at facebook.com/ads/preferences and instagram.com/accounts/privacy_and_security.
Retargeting and remarketing in general. If you visit our site and later see Southbound Plumbing ads on Google, Facebook, Instagram, or other platforms, that is retargeting. It is based on the cookies described above. You can opt out of most interest-based advertising at optout.aboutads.info or youronlinechoices.eu (for European visitors).
How We Protect Your Information
We use reasonable physical, technical, and administrative safeguards to protect the information we collect. Call recordings are stored securely and accessed only by authorized team members. That said, no website, phone system, or internet transmission is 100% secure. We encourage you to use strong passwords, keep your devices updated, and contact us right away if you suspect any unauthorized use of your information.
How Long We Keep Information
We keep customer service records, including call recordings, for as long as needed to provide service, honor warranties, comply with tax and legal requirements, and resolve any disputes. Call recordings are typically retained for 12 months. Marketing contact information is kept until you ask us to remove it.
Your Choices
Opt out of marketing. You can unsubscribe from any marketing email by clicking the unsubscribe link at the bottom of the message, or by emailing us at info@southbound-plumbing.com.
Opt out of advertising and analytics tracking. See the “Analytics and Advertising Tools We Use” section above for opt-out links specific to Google and Meta. You can also adjust browser settings to block third-party cookies, which limits most retargeting.
Update or delete your information. You can ask us to update or delete your personal information by contacting us at info@southbound-plumbing.com. We will respond within a reasonable timeframe. Some information may need to be retained for legal or business record-keeping purposes (for example, invoices for completed work or call recordings tied to active warranty claims).
Phone call recording. If you do not want a call recorded, let us know at the start of the call. We will either end the recording or take your information another way.
Do Not Track signals. Some browsers send “Do Not Track” signals. Our site does not currently respond to these signals because there is no industry standard for how to handle them. The opt-out options listed above are the most reliable way to limit tracking.
Children’s Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Third-Party Links
Our website may link to other websites we do not own or control. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.
Changes to This Policy
We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Significant changes will be communicated more directly when possible.
Contact Us
Questions about this privacy policy or how we handle your information?
Southbound Plumbing Email: info@southbound-plumbing.com Phone: (256) ANY-CLOG